Effective: 6 March 2026
1. Data We Collect
We collect information you provide directly to us when creating an account or using the Service, including:
- Account data: name, age, gender, email address, password.
- Profile data: photos, bio, preferences, and interests you add to your profile.
- Communication data: messages you send and receive through the Service.
- Usage data: pages visited, features used, time spent, device type, browser, and IP address.
- Payment data: processed securely by our payment provider — we do not store card numbers.
2. How We Use Your Data
We use your data to:
- Operate and personalise the Service and show you relevant matches.
- Process payments and send billing-related communications.
- Send important service notifications (account, security, policy changes).
- Detect and prevent fraud, abuse, and violations of our Terms.
- Improve and develop the Service through aggregated analytics.
- Comply with applicable legal obligations.
We do not sell your personal data to third parties.
3. Data Sharing
We share your data only in the following circumstances:
- Service providers: trusted partners who help us operate the Service (hosting, email delivery, payment processing, analytics) under strict data processing agreements.
- Legal obligations: when required by law, court order, or to protect the rights and safety of our users.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.
4. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account, we delete your personal data within 30 days, except where retention is required by law.
5. Security
We use industry-standard security measures including encrypted data storage, TLS in transit, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but take all reasonable precautions.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
AccessRequest a copy of the data we hold about you.
CorrectionAsk us to correct inaccurate or incomplete data.
DeletionRequest erasure of your personal data.
PortabilityReceive your data in a machine-readable format.
ObjectionObject to certain types of processing.
RestrictionRequest we limit how we process your data.
To exercise any of these rights, email privacy@single-city.com. We will respond within 30 days.
7. Cookies
We use cookies and similar tracking technologies to operate the Service and improve your experience. See our Cookie Policy for full details and how to manage your preferences.
For privacy questions or data requests, contact our Privacy team at privacy@single-city.com.
